Case Study

Date of Commencement January 2018

Our History with the Client

Interface had no history with this Client; they approached us on recommendation from another of our clients.

The Brief

We were approached and challenged by the Practice Manager on recommendation from another client, to provide a contract cleaning service and the cost-effective provision of all consumables. 

One key aspect of this contract was that a guarantee of confidentially had to be given due to the sensitive nature of the client premises. 

All staff were to be appropriately trained; modern equipment and cleaning methods to be used.  

Quarterly audits of standards were to be carried out. 

The staffing requirement was for 9 hours per night – out of hours working.

Our tender was submitted and reviewed alongside four other bidders and Interface was awarded the contract to commence with immediate effect.

Impact and Results

The contract commenced in January 2018.  In the Healthcare Environment, the priority is hygiene & cleanliness, so drawing on our experience from working in other public and healthcare buildings our offering demonstrated our ability to provide a high quality service using  the requested machinery including floor scrubber-drier, floor polisher and general cleaning equipment. In addition to the cleaning aspect we sought to secure the best possible prices for all the consumable needs of the Practice in line with their request.

In order to remove from their admin staff the burden of sourcing and ordering consumables, Interface was tasked with the supply of such items.  At highly competitive prices we now provide paper towels, toilet tissue, soaps and other associated products.

In line with all other sites we introduced our standard Quality Management System.  Audits were to be carried out by Area Managers on a quarterly basis with an Audit Report and recommendations submitted to the practice manager.

The requirement for 9 hours cleaning per night was split over 3 staff members newly recruited from the local area and all appointed with the agreement of the Practice Manager; one staff member is a working supervisor with responsibility for ensuring standards are met; she reports to the Area Manager.

All staff were trained by an Area Manager prior to commencement of contract using both the BICSc Standard and our in-house Licence to Practice system.

Interface provides nightly cleaning to this specialist sector, covering reception, consulting rooms, office and management suite, lifts, stairs and meeting rooms and the staff kitchen. Toilets and shower rooms are also within our remit. Consumable replenishment is done each night.

The first audit of this contract was carried out in April 2018 and the practice manager who participated in the walk-round was delighted with the resulting score.