Our History with the Client
Interface Environment Management commenced working with Murrayfield in 2005 as their outdoor stadium cleaning company. Impressed by the work ethos and the response-time to emergencies Murrayfield invited Interface to tender for the internal stadium cleaning services in 2007. Since successfully meeting all tender criteria and being awarded the contract for both internal and external cleaning, Interface continued to be awarded annual extensions until 2017 when a decision was made by Murrayfield to go out to competitive tender. The Interface tender submission was short- listed and ultimately won through, with the contract being awarded back to them.
The Brief
A bespoke service was requested via a detailed specification that was provided by the client. Interface was required to provide cleaning and hygiene services for office/admin offices, players rooms, medical rooms and tunnel cleaning; washroom consumables and washroom cleaning were also required. Furthermore to provide external stadium clean-up services and toilet cleaning and replenishment, pre-match, during match and post-match.
Additionally we provide, the same external stadium services when the stadium is used for celebrity events e.g. concerts Robbie Williams, Foo Fighters, and most recently The Rolling Stones. A proactive approach to waste management and environmental impact across the stadium cleaning was also part of the brief.
Impact and Results
Effective from 2017 with the start of the new contract and specification, the team’s unwavering commitment to delivering on the needs of the client has been evident through the monthly audits. Audits of this highly important venue are carried out by the Account Manager and the Operations Director.
By building upon the ethos of great teamwork, exceptional service and always putting our Client first, our main objectives are consistently being met. Much of the work involves a high visibility presence while the stadium is open to the public and operatives are trained to be unobtrusive yet courteous and helpful at the same time.
Monthly Audits are high on the Client’s agenda and since the awarding of the new contract Interface has consistently returned a high score.
Following the most recent monthly audit meeting in May 2018 with the Client, Interface were delighted to learn of the confidence placed in them by Murrayfield Management team through the extension of the contract for a further year.
Murrayfield is a rugby stadium located in the west end of Edinburgh; it is the largest stadium in Scotland with a seating capacity is 67,130. Murrayfield Stadium is the home of Scottish Rugby and houses the offices of the Scottish Rugby Union. Murrayfield is also used for outside events e.g. celebrity concerts and sporting charity events.
Date of Commencement January 2018
Our History with the Client
Interface had no history with this Client; they approached us on recommendation from another of our clients.
The Brief
We were approached and challenged by the Practice Manager on recommendation from another client, to provide a contract cleaning service and the cost-effective provision of all consumables.
One key aspect of this contract was that a guarantee of confidentially had to be given due to the sensitive nature of the client premises.
All staff were to be appropriately trained; modern equipment and cleaning methods to be used.
Quarterly audits of standards were to be carried out.
The staffing requirement was for 9 hours per night – out of hours working.
Our tender was submitted and reviewed alongside four other bidders and Interface was awarded the contract to commence with immediate effect.
Impact and Results
The contract commenced in January 2018. In the Healthcare Environment, the priority is hygiene & cleanliness, so drawing on our experience from working in other public and healthcare buildings our offering demonstrated our ability to provide a high quality service using the requested machinery including floor scrubber-drier, floor polisher and general cleaning equipment. In addition to the cleaning aspect we sought to secure the best possible prices for all the consumable needs of the Practice in line with their request.
In order to remove from their admin staff the burden of sourcing and ordering consumables, Interface was tasked with the supply of such items. At highly competitive prices we now provide paper towels, toilet tissue, soaps and other associated products.
In line with all other sites we introduced our standard Quality Management System. Audits were to be carried out by Area Managers on a quarterly basis with an Audit Report and recommendations submitted to the practice manager.
The requirement for 9 hours cleaning per night was split over 3 staff members newly recruited from the local area and all appointed with the agreement of the Practice Manager; one staff member is a working supervisor with responsibility for ensuring standards are met; she reports to the Area Manager.
All staff were trained by an Area Manager prior to commencement of contract using both the BICSc Standard and our in-house Licence to Practice system.
Interface provides nightly cleaning to this specialist sector, covering reception, consulting rooms, office and management suite, lifts, stairs and meeting rooms and the staff kitchen. Toilets and shower rooms are also within our remit. Consumable replenishment is done each night.
The first audit of this contract was carried out in April 2018 and the practice manager who participated in the walk-round was delighted with the resulting score.
Based in South Queensferry in the shadow of the Forth Bridges, this is an urban GP Practice covering Queensferry, Sealand, Garden City, Sandycroft, Mancot, Ewloe, Hawarden, Shotton, Connah’s Quay.